Aftercare - Temperature Control

We’re always here. Aftercare is an essential part of our agreement with you. You’re investing in an energy efficient comfort cooling system – a technical piece of engineered equipment. It’s also an investment that will last. At Temperature Control we take the issue of technical expertise very seriously. Regular checks through production, installation and final commissioning are key. The equipment rarely fails, but regular maintenance ensures that you get the energy efficiencies you expect.

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We offer a 12-month fully comprehensive warranty on all the equipment we install, from a chiller to a condensate pump. In many cases though we can get an extended warranty for the equipment we install. This doesn’t come at an extra cost; it’s free with the equipment. The manufacturers simply request that the equipment is regularly maintained.

Maintenance keeps the equipment in warranty and also makes sure it works all year round. If your system does break down, a maintenance contract also gives you a priority call out service, so it is recommended to enhance the life of the equipment and to maintain a minimum carbon footprint.

Typically, this is how it works:

Generally the equipment would be checked every quarter, the performance tested, the refrigeration cycle checked to comply with the F Gas legislation and all components cleaned to ensure the airflow passage is clear with all drip trays and drains treated with biocide. If the equipment has belt driven fans, these would be tested, tensioned or replaced.

The controls would be checked to ensure that all sensors are calibrated and all electrical and mechanical joints checked and tightened where required. Your equipment is likely to be under excessive loads, working 24 hours a day, therefore regular check ups are essential for reliable operation.

What if you have a problem? Your first step is to contact your local office or our head office on 0161 872 5722, explain the problem and an engineer will be allocated to the job and dispatched at the earliest convenience. If the equipment is under warranty and has a maintenance contract, the repair is free. If not you will be advised of the costs at each stage so there are no surprises at the end of the repair. All engineers have mobile communication, including email and tracking, allowing instant contact – fast and efficiently.

We have a 24-hour call-out facility available to all with a current maintenance contract. This is manned by an engineer, who can discuss the problem and if necessary, go to your property or business and make repairs personally.